Shipping Policy

Shipping Carrier

We ship all orders using Purolator Express. Most destinations in Canada are delivered overnight (1 business day), while a small number of remote locations may require 2 business days.

Shipping Rates

Ontario & Quebec
- Shipping typically ranges from CAD $20-30.
- Free shipping is available on plant purchases of CAD $300 or more (before tax).
- The free shipping threshold applies to plant purchases only and does not include hardware, supplies, or membership fees.
Other Canadian Provinces and Territories
- Shipping typically ranges from CAD $40-50.
- Free shipping is available on plant purchases of CAD $500 or more (before tax).
- The free shipping threshold applies to plant purchases only and does not include hardware, supplies, or membership fees.
Final shipping charges will be quoted based on the destination address.

Orders that already receive promotional discounts, special event pricing, or complimentary member store credit are not eligible for free shipping unless otherwise specified.

Winter Shipping

We only ship during the winter when weather conditions are suitable for live plants. If temperatures remain too low, we will hold your order at no additional charge until it is safe to ship.

When necessary, we will use insulated packaging and heat packs to help protect plants during transit.

Shipping Liability

MagicOasis is not responsible for delays, mishandling, loss, or damage caused by the shipping carrier.

We are also not responsible for packages that are lost or stolen after delivery, or for packages that are not collected by the customer in a timely manner.

If package theft is a concern in your area, please let us know before shipment. We can request a signature-required delivery from the carrier (additional charges apply). Customers are responsible for ensuring someone is available to receive the package.

Live Plant Shipping

Some cosmetic changes during transit are normal, including:
- Minor leaf damage
- Leaf drop
- Yellowing leaves
When appropriate, we may pack plants with sphagnum moss or bark to help maintain root moisture during shipping.

Plant Health Guarantee

If you believe a plant arrived in unhealthy condition, please contact us within 72 hours of delivery and provide clear photos.

After reviewing the condition of the plant, we may offer one of the following at our discretion:
- A partial refund (25%-100%)
- A replacement plant
- Another appropriate resolution
Claims submitted more than 72 hours after delivery are not eligible for compensation or replacement.

Shipping Policy

Shipping Carrier

We ship all orders using Purolator Express. Most destinations in Canada are delivered overnight (1 business day), while a small number of remote locations may require 2 business days.

Shipping Rates

Ontario & Quebec

Shipping typically ranges from CAD $20-30.
Free shipping is available on plant purchases of CAD $300 or more (before tax).
The free shipping threshold applies to plant purchases only and does not include hardware, supplies, or membership fees.

Other Canadian Provinces and Territories

Shipping typically ranges from CAD $40-50.
Free shipping is available on plant purchases of CAD $500 or more (before tax).
The free shipping threshold applies to plant purchases only and does not include hardware, supplies, or membership fees.

Final shipping charges will be quoted based on the destination address.

Orders that already receive promotional discounts, special event pricing, or complimentary member store credit are not eligible for free shipping unless otherwise specified.

Winter Shipping

We only ship during the winter when weather conditions are suitable for live plants. If temperatures remain too low, we will hold your order at no additional charge until it is safe to ship.

When necessary, we will use insulated packaging and heat packs to help protect plants during transit.

Shipping Liability

MagicOasis is not responsible for delays, mishandling, loss, or damage caused by the shipping carrier.

We are also not responsible for packages that are lost or stolen after delivery, or for packages that are not collected by the customer in a timely manner.

If package theft is a concern in your area, please let us know before shipment. We can request a signature-required delivery from the carrier (additional charges apply). Customers are responsible for ensuring someone is available to receive the package.

Live Plant Shipping

Some cosmetic changes during transit are normal, including:

Minor leaf damage
Leaf drop
Yellowing leaves

When appropriate, we may pack plants with sphagnum moss or bark to help maintain root moisture during shipping.

Plant Health Guarantee

If you believe a plant arrived in unhealthy condition, please contact us within 72 hours of delivery and provide clear photos.

After reviewing the condition of the plant, we may offer one of the following at our discretion:

A partial refund (25%-100%)
A replacement plant
Another appropriate resolution

Claims submitted more than 72 hours after delivery are not eligible for compensation or replacement.

Shipping Policy

Shipping Carrier

We ship all orders using Purolator Express. Most destinations in Canada are delivered overnight (1 business day), while a small number of remote locations may require 2 business days.

Shipping Rates

Ontario & Quebec
- Shipping typically ranges from CAD $20-30.
- Free shipping is available on plant purchases of CAD $300 or more (before tax).
- The free shipping threshold applies to plant purchases only and does not include hardware, supplies, or membership fees.
Other Canadian Provinces and Territories
- Shipping typically ranges from CAD $40-50.
- Free shipping is available on plant purchases of CAD $500 or more (before tax).
- The free shipping threshold applies to plant purchases only and does not include hardware, supplies, or membership fees.
Final shipping charges will be quoted based on the destination address.

Orders that already receive promotional discounts, special event pricing, or complimentary member store credit are not eligible for free shipping unless otherwise specified.

Winter Shipping

We only ship during the winter when weather conditions are suitable for live plants. If temperatures remain too low, we will hold your order at no additional charge until it is safe to ship.

When necessary, we will use insulated packaging and heat packs to help protect plants during transit.

Shipping Liability

MagicOasis is not responsible for delays, mishandling, loss, or damage caused by the shipping carrier.

We are also not responsible for packages that are lost or stolen after delivery, or for packages that are not collected by the customer in a timely manner.

If package theft is a concern in your area, please let us know before shipment. We can request a signature-required delivery from the carrier (additional charges apply). Customers are responsible for ensuring someone is available to receive the package.

Live Plant Shipping

Some cosmetic changes during transit are normal, including:
- Minor leaf damage
- Leaf drop
- Yellowing leaves
When appropriate, we may pack plants with sphagnum moss or bark to help maintain root moisture during shipping.

Plant Health Guarantee

If you believe a plant arrived in unhealthy condition, please contact us within 72 hours of delivery and provide clear photos.

After reviewing the condition of the plant, we may offer one of the following at our discretion:
- A partial refund (25%-100%)
- A replacement plant
- Another appropriate resolution
Claims submitted more than 72 hours after delivery are not eligible for compensation or replacement.