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FAQ：
Menu Related
Place an order - "Pre-order" area
Pre-order
Place an order - "In Stock" Area
Order Related
Plant Related
Common Health Problem Handling and After-sales
Menu Related
- Place an order - "Pre-order" area
All plants in the reservation area belong to the reservation plants.
After placing the order and getting our confirmation, you can pay directly.
After the payment is received, the reservation order will officially take
effect. The delivery will be communicated after the plants arrive.
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- Pre-order
Pre-order providing a
large number of orchid varieties, corresponding to different prices
according to different sizes. Please note that Pre-order is mainly for
customers who collect with varieties. We will not require suppliers to
provide individual flowers with flowers. The first standard is the variety
and size (the premise of plant health).
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- Place an order - "In Stock" Area
The plants in this area are the plants we are currently maintaining. Every
time we import plants, we will import a large number of plants for our usual
inventory. After placing the order and paying for the plants in this area,
you can make an appointment for handover.
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Order Related
- How to place an order and what to do after
placing an order?
Please place all orders through the website.
Before submitting the order, please confirm that your name and contact
information are attached to the shopping cart page, so that we can confirm
the order later, and please choose the correct region (The default is
Ontario), the system will automatically calculate the provincial tax rate.
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- How is the order
confirmation process? How soon after confirming payment? How soon after
payment will I get the plants?
After receiving the order, we will check the plants and confirm it with
customers;
After receiving the reservation order, we will confirm that the relevant
plant varieties are correct, and the customer can pay directly. For cancellations and
modifications, please also refer to the relevant instructions below.
After both parties confirm the order, please pay for the spot part within 72
hours (the plant will be kept until payment or cancellation), and the order
part should be paid as soon as possible (before the current group purchase
order is cut off). The order will take effect after payment. Payments made
after the group purchase order is cut off can only participate in the next
pre-order process.
We will keep the order details in the chat records of social meida software
or email, and check them when the plants are handed over later. Please
notify us for confirmation after payment.
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- How to pay?
We operate as a regular company with a registered HST number. During the
transaction, we help the government to collect HST/GST (charged according to
the local tax rate in each province). Do not choose the wrong region when
submitting the order. Only accept Email Transfer (magicoasis2021@gmail.com),
do not accept negotiation (our price target is the most cost-effective in
Canada), do not accept cash, do not accept Paypal, do not accept credit
cards, do not accept WeChat or Alipay.
If you cannot pay due to your own limitations, please ask your friends to
help you.
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- How is the order modification and
cancellation process?
After the order is paid, the payment becomes the balance in the customer's
name, which can be modified or cancelled at any time before the order is
picked up or shipped by us.
Exception: For the pre-ordered imported plants and the pre-tax price for
order is higher than 100 Canadian dollars, because the amount is large, if
the order has been cut off, that is to say, it will definitely be imported
to Canada. If the plant is modified or canceled, we will A processing fee of
30% is charged before tax.
After all the money is credited, we will not refund, but all modified or
unsubscribed orders will be recorded as the balance under the customer's
name, which can be used within one year.
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- What are the plant varieties and pricing
rules?
We cooperate with many orchid gardens in Asia. Before importing plants, we
must understand and master the variety and quantity of orchid gardens,
export qualifications, and breeding qualifications of endangered plants.
After we are confirmed as our suppliers, we will have specific quality
requirements for them.
Our external price (spot or pre-order price) is calculated based on the
latest import cost. As long as the cost of the plant is different, the
selling price must be different. We never have many varieties at one price.
Suppliers evaluate plant prices based on: plant variety, growth cycle,
degree of growth, popularity and scarcity of plant varieties. There are a
large number of different orchid gardens self-crossed and cultivated (only
for export, not sold locally).
Our advice to customers is that the selection of orchids mainly depends on
the variety of the plant, the preference for flowers, uniqueness, and
uniqueness. If you just want to find large bunches of flowers, you can find
orchids produced in the local market of Canada, which are not suitable for
import pre-order purchases.
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- Do website prices change?
In order to ensure the lowest price of plants, we will adjust the price at
any time. The spot price adjustment factor is the maintenance cost, and the
order price adjustment factor is the latest purchase cost. At any time, the
price when the customer places an order is the confirmed transaction price.
No matter how the website price changes later, the order confirmation price
shall prevail.
The only special case is how our supplier temporarily adjusts the price of
some varieties, such as an increase of more than 20%, we will discuss with
the customer to make up the difference or cancel the order.
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Plant Related
- How to judge the size of plants?
The size of the plants marked on the website can be considered as an
assessment of the growth period of the plant. In general, BS represents
plants that can bloom (maybe mature, will bloom soon or have bloomed
before), and NBS represents plants that can basically bloom (basically
mature) , will flower soon), SS represents a growing plant (not yet mature,
continue to grow and wait for flowering).
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- How about the plant packaging you got?
The plant itself grows in moss or bark. When imported to Canada, according to the
requirements of the Canadian government, the original moss will be removed
and the moss used for packaging will be updated. Therefore, customers get
plants whose roots are wrapped in moss. Some plants, such as Cymbidium, will
use bare root moisturizing packaging because their roots are too large.
For locally picked up or delivered plants, they will be handed over in paper
bags. For mailing plants, it will be shipped in our summer or winter
packaging (please refer to the mailing service instructions at the top of
the page for details). Regardless of the way of handover, the customer will
get a formal invoice with a tax number when he gets the plant.
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- How do you know the size of the
blooms, how do you know if the blooms are scented?
There are so many plant varieties and we can't check them all. Please
communicate with other flower lovers or Google to find the answer for this
information.
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- What is the quality of the plants?
We will supervise the quality of plants on behalf of our customers. If we
encounter plants that are not in good condition, we will first raise them
until the plants recover. Therefore, if the customer finds that the plant is
really unhealthy (please refer to the treatment of health problems and
after-sales in the lower part of this article first), please take a photo
and keep it for us. Will replace the same plant next time.
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- Will there be pests or viruses?
We only cooperate with orchid gardens with export qualifications in Asia,
who have very strict pest and plant virus management. The cooperation has
never found any relevant situation so far.
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- Do orchids have buds?
Experienced orchid friends know that if the plant has relatively large buds,
after removing and replacing the root sphagnum moss, packaged and shipped,
there are many environmental temperature differences in summer and winter,
and humidity changes, many buds will drop in the next week (of course. Not
100%). Therefore, we will ask our suppliers to help us judge and provide us
with suitable flowers with pedicels (Oncidium, Phalaenopsis), flower sheaths
(Cattleya) (the flower sheaths are facing the light and the inner buds are
visible), try our best to Let Orchid lovers get the results of his careful
care after a period of simple maintenance.
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- Why is the plant I got not perfect?
Plants are living things, and each one is different. If there is any quality
problem, please feel free to communicate with us for return or replace. If
it is only a small problem, please be considerate and include. If you are
just looking for the perfect plant, please purchase the plants in our stock
area and evaluate and confirm after we take pictures.
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Common Health Problem Handling and After-sales
- Opened the moss and find that the roots are
not good (a small amount appeared)
Most of the imported orchids in Asia grow in moss, which needs to be
replaced in about 1.5-2 years. If it is not replaced in time, it will cause
the orchid to rot and empty. Rotten roots that are not diseased and are not
a quality problem because they are very easy to improve.
Suggestion: After replacing the new value material, new roots will be sent
out quickly, and the health of the plant will not be affected.
Minor cases do not need to be reported to us.
(suitable for all orchids)
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- Spots on leaves (common)
There are purple-red spots on plant leaves and pseudobulbs, which is a
normal phenomenon and is related to the variety;
There are black spots on plant leaves. 1- It is related to the growth
environment (high humidity and previous mold erosion), 2- It has been eroded
by bacteria and bacteria in the past.
Suggestion: If it does not continue to expand, it only affects the
appearance and does not affect the health of the plant, so ignore it.
Minor cases do not need to be reported to us.
(Oncidium, Cattleya, etc.)
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- Plant pseudobulbs with black patches (very
rare)
Breeds such as Cattleya will develop dark patches, glossy or matte after
healing from trauma.
Suggestion: As long as the wound does not become soft and corrupt, it only
affects the appearance and does not affect the health of the plant.
Minor cases do not need to be reported to us.
(Catelan, etc.)
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- Frostbite (very rare)
Frostbite of plants occurs 3-7 days after arrival in winter, manifested as
extensive drying and blackening of leaves or pseudobulbs, or scarring of
different shades on leaves.
Suggestion: After the frostbite is stable for 7-10 days, reduce the
frostbite part.
If you need to report it to us, we will give some discounts or replacements
according to the frostbite situation.
(suitable for all orchids)
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- Bare-rooted plants with
yellow leaves and dry leaves (rare)
If the bare root plants are not handled in time after they arrive,
the roots will be too dry for more than 12 hours, and the plants will lose
water, resulting in yellow pages and black leaves.
Suggestion: pot in time and keep it slightly damp. After it is stable,
subtract the dry leaves of yellow pages.
No need to report to us.
(Adapted to Cymbidium, etc.)
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- Yellowing and falling of outer leaves
(common)
The bare roots of the plants are then packaged and transported, the
temperature changes, the arrival of the pots and other reasons, the external
leaves are prone to premature aging and yellowing.
Suggestion: It is a normal phenomenon, and normal maintenance is fine.
No need to report to us.
(Adapted to Phalaenopsis, National Orchid, etc.)
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- Plants bud off, pedicels turn yellow
and dry (common)
The bare roots of the plants are then packaged and transported, temperature
changes, and the arrival of the plants in pots, etc., the plants will
disappear, and the pedicels will turn yellow and dry.
Suggestion: It is a normal phenomenon, and normal maintenance is fine.
No need to report to us.
(Adapted to Phalaenopsis, etc.)
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- Plant leaf ends are trimmed and
continue to yellow (common)
The leaf ends of the plant have been trimmed before, and after getting it,
it is found that the trimmed parts continue to turn yellow and dry. Normal
growth and aging, is a normal scene.
Suggestion: It is a normal phenomenon, and normal maintenance is fine.
No need to report to us.
(Adapted to Oncidium, Cattleya, etc.)
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- Plant virus infection (not yet
encountered)
Plant leaves, pseudobulbs, and roots appear dark festering, soft skin,
running water, etc.;
Suggestion: isolate in time and wait for our feedback
It needs to be reported to us in time.
(suitable for all orchids)
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