Ontario & Quebec
	Shipping Cost (For orders after Feb 25, 2026)	Couriers	Packaing Details
	Free shipping and packaging if plants cost >= 300 dollars $20 for shipping and packaging if plant cost < 300 dollars	Purolator or UPS Overnight (1day)	- Box - Packaging Materials - Ice Pack when needed
	Free shipping and packaging if plants cost >= 300 dollars $20 for shipping and packaging if plant cost < 300 dollars	Purolator or UPS Overnight (1 day)	- Box - Insulation bag - Heat pack - Packaging materials

Other Areas
	Shipping Cost (For orders after Feb 25, 2026)	Couriers	Packaing Details
	Free shipping and packaging if plants cost >= 500 dollars $40 for shipping and packaging if plant cost < 500 dollars	Purolator or UPS Overnight (1-2 days)	- Box - Packaging Materials - Ice Pack when needed
	Free shipping and packaging if plants cost >= 500 dollars $40 for shipping and packaging if plant cost < 500 dollars	Purolator or UPS Overnight (1 day)	- Box - Insulation bag - Heat pack - Packaging materials

• We will guarantee that all customers receive healthy plants from us, we will choose which courier plan to use to ship the plants based on our experience.
• Winter delivery standards: The minimum temperature in Toronto and customer areas shall not be lower than minus 5 degrees;
  If the customer's area is very cold in winter, we will wait for suitable warm weather to deliver the plants to the customer;
• We can hold no more than 14 days since the date of the order confirmed if customer want us delay ship out the plants;
• We are not responsible for any delay shipping, mishandling or shipping losses, shipping damage caused by the courier;
• We are not responsible for the loss of parcels after the courier delivers them to the customer's address because the customer does not pick them up in time. If the customer's area may be lost, please inform us to request a courier signature service (which may incur additional courier charges) and ensure that the courier delivers to the corresponding address in time to sign for it.
• Leaves broken/drop-off/become yellow are normal when shipping. We will use moss or bark to keep roots wet when shipping;
• Shipping box will not include the soil and pots, in order to avoid the leaves being hurt by heavy items.
• If the shipping cost to the customer address exceeds our expectation, the above shipping plan will be adjusted according to the actual situation. Of course, we will discuss the details of the shipping with the customer.
• If buyers think any plant is not health, please report it in 72 hours after receive it, with pictures of plant, we will assess the plant and give you a 25%-100% credit or plant replacement solution. We will not provide additional guarantee after 72 hrs.
• If any loss occurs, we will discuss the details with the customer and discuss with the customer as much as possible to make up for the loss. This requires the customer to have a discussion with us based on mutual understanding and respect.
• When we have other promotions, we will apply the option that provides the greatest benefit to the customer between free shipping and the promotional discount. In other words, if the discount from another promotion exceeds the value of free shipping, the free shipping offer will not apply, and the customer will receive the larger promotion instead.